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sai-kiran-anagani-74899We love to hold up technology advancements in examples of moving society forward. Steam engines. Light bulbs. Drones. Cell phones.

But we only do this because they’re tangible. You can take a picture of it, perhaps even hold it in your hand.

I would argue that the vast majority of innovations aren’t technological at all. They’re process refinements, business models, and marketing strategies.

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