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“You work for the customer. I don’t pay you. They do.”
—Jean-François Zobrist, CEO of FAVI

customersI came across this thought-provoking quote today, which referenced a 2012 article in Fast Company Magazine.

The article itself is how FAVI has created an extremely flat organization, and it’s well worth reading.  But what got me thinking was the concept of:  Management doesn’t pay you.  Customers do.

I find that to be a startlingly clear way of communicating why we’re in business.

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