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Robert Kaplan and David Norton developed a powerful concept back in the 1980s and ‘90s for monitoring business performance. Dubbed the Balanced ScoreCard, it has spread rapidly through large organizations around the world.
Despite this popularity, I’m continually surprised by its lack of visibility among smaller companies.
Perhaps some fear that it’s too complex and requires too much overhead to support. Well, yes, it’s possible to go crazy and create a behemoth which then crumbles under its own weight. But that’s true of any tool of significant power.
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