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There’s been a lot of chatter about company cultures recently. Unfortunately, that includes lots of bad examples.
- Google employees are arguing about gender bias.
- Airlines have opened up a debate about what enables great customer service.
- Restaurants are starting to figure out that the roots of food contamination often start with how their workers think of their role in the company.
- These events have increased the realization that businesses are more like organisms than machines. They’re based on how people believe and behave as a group.